As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer.The Advanced menu page contains four categories: Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. I hope it helps others.ĭouble-click mb-support-X.X.X.XXXX.exe to run the program I am attaching two pictures of scammers diagnosis, and info. The person who perpetuated the scam and answered the phone is "Peter". The phonme number for the scammer is 1-80. Ran a complete scan, closed security settings. Killed helper app, rebooted again, and reinstalled malwarebytes, along with activating the code. ALL signs of malwarebytes had been removed from the system, and several security settings were left open.Įven rebooting had gotoassist come back up as well. He then sent me to a website that Malwarebytes needs to take control of, My I know it is reported in browser guard, but by the time I saw it the site offered no warnings. I called the scammer, Peter and asked him directly who he was with. The scammer represented himself as from Malwarebytes and that activations was not complete and that there were thousands of problems. This morning while user was on computer she was checking to see that Malware bytes was working and got a pop up window. Endpoint Detection & Response for ServersĪfter updating an expired Malware Bytes Home licence on computer tested scanned and activated the account.
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